This refund policy explains how to cancel an order, return an item and get a refund from Overclocking PCs. It sits alongside your statutory rights as a UK consumer, which this policy does not affect.
Our refund policy for changing your mind: 14-day cancellation
If you buy online as a consumer, you can cancel your order within 14 days of the day after you receive your goods, without giving a reason. This right comes from the Consumer Contracts Regulations, and our refund policy follows it for every gaming PC we sell.
- Tell us you want to cancel by emailing sales@overclockingpcs.co.uk or calling +44 7828 293856. Please include your order number.
- Return the item within 14 days of telling us you are cancelling.
- Pack the item securely, ideally in its original packaging, with all accessories, cables and paperwork.
- Unless the item is faulty or not as described, you are responsible for the cost of returning it.
You may handle the item to check it as you would in a shop. If it has been handled more than that, or is returned damaged or incomplete, we may reduce your refund to reflect the loss in value.
Faulty or not as described
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If something is wrong:
- Within 30 days of delivery you can reject the item for a full refund.
- Within 6 months you are entitled to a repair or replacement. If that is not possible or does not fix the problem, you can ask for a refund or a price reduction.
- After 6 months you may still have rights, and the warranty shown on your product listing may also apply.
Contact us first so we can diagnose the problem and arrange a collection or return. We cover reasonable return costs for faulty items, as set out in this refund policy.
How refunds are paid
We refund to the original payment method. For cancellations, we refund within 14 days of receiving the item back, or of you providing evidence that you have sent it, whichever is sooner. The refund includes the standard delivery charge you paid, if any.
Items our refund policy does not cover
- Sealed software, or items with a seal for hygiene reasons, once the seal has been broken.
- Items that have been damaged through misuse, accidental damage or unauthorised modification.
Damaged in transit
If your order arrives damaged, please tell us as soon as possible, ideally within 48 hours, and keep the packaging. Photos help us resolve it quickly with the courier.
Questions about this refund policy
If anything in this refund policy is unclear, contact our team before you send anything back. You can also read our privacy policy or learn about Overclocking PCs. Email sales@overclockingpcs.co.uk or call +44 7828 293856. We are open Monday to Friday 8:30am to 7:30pm and Saturday 9am to 6pm. You can read more about your rights on the GOV.UK consumer rights page.